Terms and Conditions

1. Service Agreement

By engaging our services, you agree to be bound by these terms and conditions. A service agreement will be established between Language Matters, a South African-based company, and the client upon acceptance of a written quote or confirmation of service.

2. Scope of Services

Language Matters provides language editing, proofreading, translation, transcription, formatting and layout, marketing, branding, web design, media design, and graphic design services. The specific details and requirements for each project will be agreed upon in writing.

3. Payment

Clients are responsible for payment of services as outlined in the agreed-upon quote or invoice. Payment terms, including deposit requirements and invoicing schedules, will be specified in the service agreement.

4. Pricing

Prices for services will be based on the complexity, volume, and specific requirements of each project. Language Matters reserves the right to adjust pricing based on unforeseen circumstances or additional client requests.

5. Confidentiality

Language Matters understands the importance of confidentiality. We treat all client information and materials as confidential and will not disclose or share them with third parties without explicit consent, in accordance with the applicable laws of South Africa and the confidentiality guidelines set by SATI and PEG. This obligation of confidentiality applies to all employees and agents of Language Matters.

6. Intellectual Property

Upon receipt of full payment, clients will own the copyright to the final deliverables, unless otherwise agreed in writing. Language Matters retains the right to showcase completed projects in its portfolio or promotional materials, with appropriate client anonymity and confidentiality, as per the guidelines of SATI and PEG.

7. Revisions and Amendments

Reasonable revisions and amendments will be accommodated within the agreed-upon scope of the project. Any substantial changes or additional work requested by the client may incur additional charges, as outlined in the service agreement and in compliance with the guidelines of SATI and PEG.

8. Liability

Language Matters will exercise utmost care and professionalism in delivering services. However, Language Matters' liability is limited to the amount of the fees paid by the client.

9. Termination

Either party may terminate the service agreement by providing written notice. In such cases, the client will be responsible for payment for work completed up to the termination date, as outlined in the service agreement and in compliance with the guidelines of SATI and PEG. If the service agreement is terminated by Language Matters for any reason other than breach of contract by the client, the client is entitled to a refund of any unused fees.

10. Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of South Africa, in accordance with the guidelines of SATI and PEG.

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Code of Conduct

At Language Matters, we adhere to the codes of conduct and ethics established by SATI and PEG.

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Accordingly, we undertake to:

• Endeavour constantly to achieve the highest possible quality in respect of the accuracy of rendering, terminological correctness, language, and style.

• Accept full responsibility for our translations and bring unresolved problems to the attention of our clients.

• Accept no work that is beyond our capabilities, with regard to deadline and knowledge of source language, target language, and subject, except with the knowledge of our clients, and to keep to agreed deadlines and forms of delivery.

• Constantly pursue self-improvement to enhance the quality of our work.

• Maintain a relationship of trust with our clients and treat all information that comes to our attention in the course of our work as confidential.

• Not accept any work that, in our opinion, is intended for unlawful or dishonest purposes or is contrary to the public interest.

• Be guided in negotiating remuneration by the principle of equitability, and in particular, refrain from charging excessive rates.

• Respect all rights of the author and the client, specifically copyright.

• Always uphold the highest ethical and moral standards in our dealings with our clients and in the practice of our occupation as language practitioners.

• Complete work allocated to the language practitioners originally commissioned and not subcontract it out, for whatever reason, without the written permission of the client or employer having been obtained.

• Treat as confidential all personal and sensitive information that comes to our attention in the course of our work and maintain professional detachment, impartiality, and objectivity.

• Respect all the rights (specifically copyright) of the authors – as well as of clients or employers – and disclose any conflicts of interest immediately upon awareness of such conflict.

• Respect and support fellow professionals and share professional knowledge for the good of the profession.

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By engaging our services, you acknowledge and agree to comply with the aforementioned code of conduct.

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Privacy Policy

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At Language Matters, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information when you interact with our website.

1. Information We Collect
We may collect personal information, such as your name, email address, and contact details when you voluntarily provide it to us through our website or other communication channels.

2. Use of Information
We use the information we collect to respond to your inquiries, provide the requested services, process payments, and improve our website's functionality and user experience. We may also use your information to send you relevant updates and promotional materials, but you can opt-out at any time.

3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website or conducting our business, as long as they agree to keep your information confidential.

4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Cookies and Analytics
We may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can modify your browser settings to disable cookies, but this may affect certain functionality.

7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children without parental consent. If we become aware of any such data, we will promptly delete it.

8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised version will be effective as of the stated "Last Updated" date. It is your responsibility to review this Privacy Policy periodically.

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If you have any questions or concerns about our Privacy Policy, please contact us using the provided contact details.

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Sources:
https://www.translators.org.za/constitution/

https://editors.org.za/